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Shipping & Returns

Shipping Information :EMS (Express Mail Service) is our recommended way of shipping especially buyers from ITALY,FRANCE,BRAZIL,SOUTH AFRICA,ISRAEL,RUSSIA and INDIA.Please choose EMS for a safer and faster shipping.Delayed arrival of shipment has been reported from these countries.

PAYMENT:Accepted thru PAYPAL ONLY.

We ship WORLWIDE directly from Japan to your desired delivery address via Japan's Postal Services with these options:

*Via EMS -

  • Fully Insured
  • With Tracking Number
  • approximately 2-5 working days delivery time.
  • Highly Recommended 

*Via Registered Air Mail -

  • Insured up to 6,000YEN ONLY
  • With Tracking Number
  • approximately 7-10 working days delivery time
  • up to 2 kg only 

*Via SAL (Economy) -

  • Insured up to 6,000YEN ONLY
  • With Tracking Number
  • approximately 2-5 weeks
  • up to 2 kg only  

*Please take note that this is only approximate.Some countries may take longer than the delivery time posted.If it was delayed,please directly contact your Post office and/or your Customs Office with your tracking number.Some buyers are complaining why their packages are delayed and put the blame on us.
As you can see on the tracking site system,we are shipping out your items promptly and on time.It is in your Post Office or either in your Customs Office.So please contact them directly for a faster delivery,not us.Thank you for your understanding and cooperation and we thank you for your business.Happy shopping! (^_^)

Most items will be ready for shipment within 2-3 days after you place your order except for the other items with delivery time stated (Please don't count weekends). On rare cases,some items might take 5-7 days (or even longer, in which case we will notify you via e-mail. 

NOTE:We would like to inform you that delay in processing orders maybe expected during weekends and holidays.Please be sure to place an order well in advance during these seasons especially during Japan's Holiday.

Japan's National Holidays:
New Year Holidays Dec 29th-Jan4
Golden Week in Japan Apr 29th-May 5th
Obon Memorial Week Aug 13th-Aug15th

SHIPPING and HANDLING FEES:
Shipping fee is based on weight charges.During checkout,the shopping cart will calculate your items automatically.

CUSTOM FEES and TAXES:

Custom fees and taxes depends on every country.Buyer will be the one to pay for these fees once you received your package.We do not know about your custom policy so please refer it on your side.

Cancellation,Return & Exchange Policies:
All sales are final.Unless it was listed not as described or it was defective upon receipt.No return.No exchange.So as with the items with sizes such as geta sandals,kimono,tabi socks,tabi boots,etc.So please check first your desired size BEFORE making any purchase.
 

RETURNS/REFUNDS:
We don't accept return/exchange.Unless it is
not as decribed or defective.Please make a return within 7 days of delivery for a full credit/refund of the purchase price. To make a return, send us an e-mail with the following information BEFORE sending back the item/s.
1.Item number
2.Item/s you would like to return
3.Reason for return

All items must be in original condition, unwashed,undamaged, never worn, never used, and must be in original packaging. We will send a new item or reimburse a refund as soon as we received the item.Processing will start upon receipt of the returned item/s.


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